Our Reviews
Gordon B|2024 Chevrolet Malibu
Confirmed Service Customer
3/2/2025
Always have a great experience at Vic Koenig
3/3/2025
Gordon, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
HARRISBURG, IL
Albert G|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
3/5/2025
all issues were resolved, girl at service desk was especially helpful
3/6/2025
Albert, we're happy you found our staff to be so supportive during your experience here at Vic Koenig Chevrolet, INC. Please don't hesitate to reach out to us if there's anything more we can do!
MURPHYSBORO, IL
Alesia L|2017 Chevrolet Equinox
Confirmed Service Customer
3/21/2025
Friendly staff. Explained everything. The mechanics worked quickly and thouroghly, checking everything I asked for.
3/21/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
DE SOTO, IL
Lara J|2025 Chevrolet Traverse
Confirmed Sales Customer
3/31/2025
The salesman, Mike Edwards, was good to work with. They worked to locate us the exact vehicle we wanted in a short period of time and were good to work with. I would recommend them and use the dealership again.
MIKE EDWARDS
4/1/2025
Lara, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!
BOWLING GREEN, KY
William M|2024 Chevrolet Trax
Confirmed Service Customer
4/2/2025
This is our dealership. They set a standard for others to strive towards. Vic runs a tight ship of professionals and it shows with every purchase. From the sales floor to the shop… this dealership can be an example for the others in our area. There’s a reason why people in Southern Illinois come here time and time again.
4/4/2025
William, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
CHRISTOPHER, IL
Wayne F|2025 Chevrolet Tahoe
Confirmed Sales Customer
4/16/2025
Great experience. My salesman Andy was very helpful, getting me the vehicle I was interested in.
ANDY PETTIGREW
4/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
MARION, IL
Amanda C|2017 Chevrolet Traverse
Confirmed Service Customer
4/17/2025
Horrible wait times, horrible service, horrible staff. Just awful. I told the staff when I made the appointment that my car was making a weird noise and wanted it checked out. Within the 3 days before my appointment, I checked my transmission fluid and it was discolored almost gray. I did not feel safe driving it. The day of my appointment, I had the vehicle towed to Vic Koening. I called them to tell them about the transmission fluid and that I was having it towed. My appointment was at 9am and I did not hear from them all day. I called late afternoon for an update and they said could not find anything wrong with my car when they drove it. They heard the noise the first time but not the second. When I asked about the transmission fluid, they said they would have to check (I'm assuming the front desk didn't inform them). When I went to get my car, I could still hear the loud noise and was told NOTHING was wrong with the transmission fluid. I asked them to keep the car and do a transmission flush to be on the safe side. I had the paper towels in the back seat from where I had checked the gray transmission fluid MULTIPLE TIMES before my appointment. I even had it checked out by another mechanic that recommended the transmission flush. They were able to squeeze in the transmission the following day. After picking up my car (after hours), I notice there is still a loud noise. I called the next morning and was told "They only checked for a whistling noise because that is what I reported when I first called." Even though, I mentioned the loud exhaust and transmission issue the day is was towed. The front desk told me, " They only check on specific items that the customer requests" BUT everytime I bring my car there for an oil change... they say my wipers need changed (one time I had the receipt in my pocket from changing out the blades before arriving), the filter needs changed (at every oil change?) or they try to up-sale me on tires. My SUV had an exhaust leak which can be easily seen if they would of looked under my car or tried to actually pinpoint the noise instead of taking my vehicle for a joy ride after I had it towed there!
4/18/2025
Amanda, thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (618) 319-4587 so we can understand your situation better in order to try and turn your experience around. Thank you, Vic Koenig Chevrolet, INC.
MURPHYSBORO, IL
Kathy M|2025 Chevrolet Tahoe
Confirmed Sales Customer
3/11/2025
Alex was great! The experience was smooth
ALEX DALY
3/12/2025
Kathy, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
SHAWNEETOWN, IL
Randall R|2025 Chevrolet Colorado
Confirmed Sales Customer
4/2/2025
James did a tremendous job and would definitely buy from him in the future. He texted me after I had left the dealership to make sure my Chevrolet app was working and if I had any questions just to get ahold of him Thanks You
JAMES METZLER
4/3/2025
Randall, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SCHELLER, IL
Robbie C|2025 Chevrolet Tahoe
Confirmed Sales Customer
4/2/2025
I was a customer of your dealership for a long time and moved away. After moving back I met with Mr. Koenig and told him what I was wanting and that I had bought from a dealer in Iowa but I really wanted to do my business with him. Mr. Koenig put a deal together and from start to the day II picked it up was outstanding. Andy my salesperson was excellent along with all the other staff we dealt with.
ANDY PETTIGREW
4/4/2025
Robbie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARTERVILLE, IL
David A|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2025
Fast and friendly
4/9/2025
David, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
CARTERVILLE, IL
Chris B|2015 GMC Canyon
Confirmed Service Customer
5/9/2025
Nic was great to work with
5/11/2025
Chris, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WAYNE CITY, IL
Rebecca B|2017 Chevrolet Traverse
Confirmed Service Customer
5/15/2025
They fixed all the things I ask about and notified me about and upcoming service that will need to be done
5/16/2025
Rebecca, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STEELEVILLE, IL
Marc J|2025 Chevrolet Trax
Confirmed Sales Customer
5/18/2025
Everyone we dealt with were just awesome. Alex was great and so helpful. Wonderful experience!
ALEX DALY
5/19/2025
Marc, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MURPHYSBORO, IL
Jeffery L|2025 Chevrolet Malibu
Confirmed Sales Customer
5/26/2025
Mike Edwards, awesome salesman.
MIKE EDWARDS
5/27/2025
Jeffrey, thank you for your kind review; we are happy to pass along your comments to Mike here at Vic Koenig Chevrolet, INC.! We hope to see you soon!
MARION, IL
Edward H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/21/2025
Very prompt appointment for routine service. Very timely performance. Great attitude by peersonnel.
4/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
MURPHYSBORO, IL
Annette H|2019 Chevrolet Blazer
Confirmed Service Customer
4/23/2025
Everything went well. The employees were very professional.
4/24/2025
Annette, we are so happy to read such a great review about Vic Koenig Chevrolet, INC. - Service! We look forward to your next visit! Take care!
STEELEVILLE, IL
Faith P|2024 Chevrolet Trailblazer
Confirmed Service Customer
5/9/2025
They came out to my vehicle quickly had it serviced all with a smile and wonderful customer service
5/12/2025
Faith, wow! we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
CARBONDALE, IL
Danny B|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/15/2025
Very straightforward and efficient.
LYNN STROBEL
5/16/2025
Danny, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
STEELEVILLE, IL
Robert B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/19/2025
Scott and Mike are awesome to work with
MIKE EDWARDS
5/20/2025
Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MOUNT VERNON, IL
Patricia B|2020 Buick Enclave
Confirmed Service Customer
5/22/2025
Excellent service as usual! I won't go anywhere else.
5/23/2025
Thank you for choosing Vic Koenig Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROCKWOOD, IL
Gabriella W|2025 Chevrolet Trax
Confirmed Service Customer
5/29/2025
All went well, customer service was good. The only issue is that when I left my check engine light came on. I don't know what happened to make it come on.
5/29/2025
We appreciate you taking the time to leave us this feedback. Please reach out to us at (618) 319-4587 when you can so we can address this situation directly. Thank you and have a great day.
CAIRO, IL
Kent B|2024 Chevrolet Blazer
Confirmed Service Customer
6/15/2025
very polite and timely. checked over things well
6/17/2025
Kent, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELKNAP, IL
Phillip H|2011 GMC Terrain
Confirmed Service Customer
6/16/2025
Friendly and courteous as always
6/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HARRISBURG, IL
Keith S|2018 Chevrolet Spark
Confirmed Service Customer
6/2/2025
Great service and honest about repairs you need and ones you dont
6/3/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARBONDALE, IL
Kim N|2013 Chevrolet Sonic
Confirmed Service Customer
6/9/2025
I had my car in for new key and programming. The work was performed in a timely manner-consistent with the estimate-and I was very satisfied.
6/10/2025
Kim, we appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
COBDEN, IL
Randall M|2021 Chevrolet Camaro
Confirmed Service Customer
6/26/2025
I was quickly met in the pull in area. Met with a smile and positive personality. She knew exactly what I was there for. In listening to her talk to other customers I saw the same. She should get a commendation for her work at the dealership
6/27/2025
Randall, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
ANNA, IL
Sherry L|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/9/2025
They where very helpful and kind. And took care of my car and me. Everyone was very helpful. I will keep going back and tell my friends to go there to buy a car. If I ever need another car I will difinely go back there.
7/10/2025
Sherry, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARION, IL
Thomas M|2012 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
Thank you
7/13/2025
Thomas, your satisfaction is important to us, so we want to sincerely thank you for choosing Vic Koenig Chevrolet, INC. and we hope to see you again soon!
COBDEN, IL
Lyle W|2025 Chevrolet Corvette
Confirmed Sales Customer
7/15/2025
Very professional and knowledgeable
MIKE EDWARDS
7/16/2025
Lyle, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
MARION, IL
Bill A|2013 Chevrolet Malibu
Confirmed Service Customer
7/19/2025
Amber in the service Department want way and above her job as I was from out of town and needed a new fuel pump Not only getting it fixed quickly she is a valuable asset to Koenig Hats off to her and service dept
7/21/2025
Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC. - Service! We look forward to your next visit! Take care!
SAINT LOUIS, MO
Kevin M|2025 Chevrolet Tahoe
Confirmed Service Customer
7/23/2025
Always well taken care of.
7/24/2025
Kevin, thank you for choosing Vic Koenig Chevrolet, INC. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
MAKANDA, IL
Kevin J|2013 GMC 1500 Yukon XL
Confirmed Service Customer
6/25/2025
My vehicle is running better than ever. Madison, Harold and the other team members put on new tires and performed som regular maintenance and now my 160,000 plus car is running better than ever. Thank you all for the great work.
6/25/2025
Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC. - Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURPHYSBORO, IL
Gary B|2023 Chevrolet Bolt EUV
Confirmed Service Customer
6/25/2025
* * * * *
6/26/2025
Thank you for the high star rating! We hope you have a great day!
CARTERVILLE, IL
James H|2025 Chevrolet Colorado
Confirmed Sales Customer
6/26/2025
I am greatly satisfied with the experience of purchasing my new Chevy Colorado from Vic Koenig Chevrolet and give the dealership and salesman Alex an "A+".
ALEX DALY
6/27/2025
James, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARBONDALE, IL
Bryce C|2025 Chevrolet 3500HD Silverado
Confirmed Sales Customer
6/27/2025
This is an awesome dealership. They provide excellent customer service and ensure the process is customer focused.
ANDREW PETTIGREW
6/29/2025
Bryce, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURPHYSBORO, IL
Rebecca B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/1/2025
The service was great and they let me know I need to change the air filter. I was so glad they did
7/2/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
STEELEVILLE, IL
Max S|2013 Chevrolet Camaro
Confirmed Service Customer
7/11/2025
Quick, easy, and explained in detail. What more could you ask for.
7/14/2025
Max, we are very happy to have provided you with such a positive experience! Thank you for choosing Vic Koenig Chevrolet, INC. - Service and we hope to see you again.
DE SOTO, IL
Jennifer W|2016 Chevrolet Equinox
Confirmed Service Customer
7/30/2025
I always gave a great experience with your team whether in person or over the phone
8/1/2025
Jennifer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARION, IL
Terry R|2021 Chevrolet Traverse
Confirmed Service Customer
8/9/2025
Very professional. Wayne Fortner went above and beyond to make sure the experience was pleasant.
8/12/2025
Terry, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
HERRIN, IL
Elizabeth M|2017 Chevrolet Spark
Confirmed Service Customer
8/9/2025
Very friendly and helpful
8/12/2025
Elizabeth, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ENERGY, IL
Jordan L|2025 Chevrolet Equinox
Confirmed Sales Customer
8/12/2025
My experience with Frank was top notch! He went over and beyond to provide me with the best service possible.
FRANKLIN DALE
8/14/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
CARBONDALE, IL
Myke R|2025 Chevrolet Trax
Confirmed Sales Customer
8/14/2025
The entire dealership is just great. From sales to service, they all deserve an A+.
DAVID DANNENMUELLER
8/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARBONDALE, IL
Amber D|2025 Chevrolet Trax
Confirmed Sales Customer
8/15/2025
Found the car that I was looking for and it was quick and easy with the help of Mike!
MIKE EDWARDS
8/17/2025
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
MURPHYSBORO, IL
Susan S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
Very friendly and quick for service requested.
8/20/2025
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
COBDEN, IL
Malyna D|2025 Chevrolet Trax
Confirmed Sales Customer
8/19/2025
Mike Edwards was a super. Ice guy. He didn’t try to push anything on us. He just showed us vehicles that he felt was a fit for us.my only complaint and I mean only is that when I bought a Chevrolet vehicle I was expecting it to be American made. Unfortunately after I got home I did more research and realized it was made in South Korea. I am ok with that but someone that only wants to buy American made vehicles would have been highly disappointed and possibly brought the vehicle back like my father. My dad was super excited I bought an “American” made vehicle so I will not be telling him it was made in South Korea. Just make sure and let people know that are looking at the Chevrolet Trax that they are not made in America at all. Other than that our experience was extremely good.
MIKE EDWARDS
8/20/2025
We really appreciate your feedback! Please reach out to us at (618) 319-4587 so we may identify ways to improve your experience.
PITTSBURG, IL
Travis D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/22/2025
They made buying our new truck so simple. We got a great vehicle, for a great price. Excellent customer service! This our second purchase from this dealership, and we would highly recommended them.
MIKE EDWARDS
8/24/2025
Travis, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
CARTERVILLE, IL
David A|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/1/2025
Friendly and quick service
8/4/2025
David, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
CARTERVILLE, IL
Douglas F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2025
In and out in normal time.
8/15/2025
Douglas, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARTERVILLE, IL
Ryan H|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
8/14/2025
Good salesmen
MIKE EDWARDS
8/17/2025
Ryan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
WILLISVILLE, IL
Christopher K|2025 Chevrolet Traverse
Confirmed Sales Customer
8/19/2025
Quick and easy
LYNN STROBEL
8/20/2025
Christopher, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
AVA, IL
Grace B|2026 Chevrolet Equinox
Confirmed Sales Customer
8/20/2025
Took longer than I expected but otherwise went great and got the car I wanted
ALEX DALY
8/21/2025
Grace, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COLUMBIA, MO
Michael E|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/25/2025
Everyone was friendly and helpful. Our sales person Michael was super helpful took the time to introduce us to our new Chevy going over the controls and accessories.going over things that would have taken us forever to notice.the finance team was also good to explain everything we needed to know. All in all it was a pleasant experience.
MIKE EDWARDS
8/25/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Vic Koenig Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
PITTSBURG, IL
Gordon B|2024 Chevrolet Malibu
Confirmed Service Customer
9/10/2025
Have all confidence in our mechanic and the two women at the service desk.
9/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
HARRISBURG, IL
Raquel M|2014 Chevrolet Cruze
Confirmed Service Customer
9/19/2025
I really don't know what to do anymore, the car doesn't look good, when the weather is very hot and I drive my car and when I turn it off the fan stays on and I smell something burning, I'm worried about the engine and the air conditioning is no longer working.
9/22/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (618) 537-5142 to discuss your concerns, as your satisfaction is of utmost importance to us.
CARBONDALE, IL
Timothy S|2025 Chevrolet Blazer
Confirmed Service Customer
8/29/2025
Everyone is always very professional and very polite.
9/1/2025
Timothy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BENTON, IL
Rosemary C|2025 Chevrolet Trax
Confirmed Sales Customer
9/2/2025
Andy was very helpful in helping me to find the exact vehicle that i wante, i had looked at a Trax on the lot and then Andy told me about one coming in that had alot of extras that i really wanted. He kept me updated on its arrival date and he helped get all the financial issues done before the Trax arrived, the financial staff worked their best to get me the lowest interest rate. Once I got the Trax and realized the rear window wiper was not on correctly, (it swept down the car body instead of across the windshield) the staff got me in immediately and had it corrected within minutes. LOVE MY TRAX!! Thank you Andy and staff
ANDREW PETTIGREW
9/3/2025
We're happy you found our staff to be so supportive during your experience here at Vic Koenig Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
MURPHYSBORO, IL
Bobbi Jo L|2025 Chevrolet Trax
Confirmed Sales Customer
9/3/2025
Everyone was friendly, knowledgeable & helpful. Our sales guy Mike was great. Bart the financial guy was very helpful & informative. I will definitely send business to these two.
MIKE EDWARDS
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRANTSBURG, IL
Charles A|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/13/2025
Great service. Appointment was right on time. everyone very courteous. Chaz
9/16/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
HARRISBURG, IL
Diane S|2020 Chevrolet Equinox
Confirmed Service Customer
10/12/2025
I was able to make my appointment promptly. The waiting area was clean and nice. The service lady helped me locate my insurance paper I needed to cover repair. She was nice and didnt make me feel dumb for not understanding I needed this information. The repair was quick.
10/13/2025
Diane, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURPHYSBORO, IL
Timothy S|2025 Chevrolet Blazer
Confirmed Service Customer
10/16/2025
It was great, they got me in and out in less than an hour
10/19/2025
Timothy, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BENTON, IL
Robbie C|2025 Chevrolet Tahoe
Confirmed Service Customer
11/3/2025
The service department is top notch works with you to ensure my needs are met
11/4/2025
Robbie, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CARTERVILLE, IL
Kevin M|2025 Chevrolet Tahoe
Confirmed Service Customer
9/26/2025
Always well taken care of at this dealership.
9/29/2025
Kevin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
MAKANDA, IL
Alesia L|2017 Chevrolet Equinox
Confirmed Service Customer
10/7/2025
The Customer service person was fantastic. Helpful and kept me updated on progress.
10/8/2025
Alesia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DE SOTO, IL
Emily A|2020 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
A 2 hour job took 5 hours to complete because they were not prepared. Was told they didn't have enough product for the transmission flush and new fluid. The appointment had been made a week in advance so rhis excuse is unacceptable.
10/15/2025
Emily, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (618) 319-4587 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
CARBONDALE, IL
Craig B|2025 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
I don’t know that it was your fault totally but 26 days to wait to get your brand new car repaired is a LONG time. We were not offered a loaner car until day 14 of our car being there. We are worried about what else may go wrong with this car free this happening at 5000 miles. We did open a case with Gm because we are not happy with th vehicle having all these issues so soon. We must say you have. Great employee in Madison she is very helpful , polite, and even delivers the bad news in a positive manner. She is to be commended on her customer service and attitude. She deserves recognition and a raise!
11/3/2025
Craig, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (618) 319-4587.
ELKVILLE, IL
Jacob L|2025 Chevrolet Equinox EV
Confirmed Service Customer
10/31/2025
I drove 2.5 hours to the dealership and staff knew I was coming and waited 2 hours to get to paper work done that took 5 minutes.
11/3/2025
Jacob, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (618) 319-4587 when you have a chance. Thank you, and we look forward to hearing from you.
O FALLON, MO
Keith S|2018 Chevrolet Spark
Confirmed Service Customer
11/14/2025
Great job at reasonable price
11/17/2025
We are so happy to read such a great review about Vic Koenig Chevrolet, INC. - Service! We hope to be of service to you again in the future. Best wishes, Vic Koenig Chevrolet, INC. - Service
CARBONDALE, IL
Charles E|2019 GMC Acadia
Confirmed Service Customer
11/22/2025
Service manager was very pleasant and helpful. Completely satisfied with services provided.
11/24/2025
Charles, we're happy you found our staff to be so supportive during your experience here at Vic Koenig Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
MURPHYSBORO, IL
Harold K|2015 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
Ladies at service desk were outstanding!
11/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
CARBONDALE, IL
David A|2024 Chevrolet Blazer
Confirmed Service Customer
11/5/2025
Always very nice and professional staff checking in the vehicle and listening to what needs to be done...
11/6/2025
David, your satisfaction is our top priority. We can't wait to see you again, have a great day.
MURPHYSBORO, IL
Joseph Y|2026 Chevrolet Traverse
Confirmed Sales Customer
11/6/2025
Our experience buying a vehicle with Zack Pittman was, from start to finish, a great experience. Zack was straightforward and honest. He had a great understanding of the product he was selling and he kept a "fun" professional demeanor during the hours that we were there. When I'm in the market for a new vehicle for myself, I will be returning to Zack.
ZACK PITTMAN
11/7/2025
Joseph, thank you for your kind review; we are happy to pass along your comments to Zack here at Vic Koenig Chevrolet, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
MURPHYSBORO, IL
Daniel Q|2015 Chevrolet Malibu
Confirmed Service Customer
11/7/2025
Service was fantastic! Friendly service with a smile. Thank you!
11/10/2025
Daniel, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GRAND TOWER, IL
Kimberly M|2022 Chevrolet Corvette
Confirmed Service Customer
11/18/2025
Excellent work and customer service! Quick to respond.
11/20/2025
Kimberly, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
MURPHYSBORO, IL
David S|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/25/2025
Thank you in advance for the service I received when I brought my car in for repairs. I would like to highlight the friendly and professional treatment I received, and I would not hesitate to recommend them. Thank you.
11/26/2025
David, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CARBONDALE, IL
Larry E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/26/2025
Nick in the Collision Department was great! Very professional and gave me excellent service.
11/27/2025
Larry, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!
CARBONDALE, IL
Wayne F|2025 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
Friendly staff, on time, great job!
11/27/2025
Wayne, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
MARION, IL
Ikena H|2017 Chevrolet Tahoe
Confirmed Service Customer
11/27/2025
great costumer service veryyyyyy helpful
11/28/2025
Ikena, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
CARBONDALE, IL
Daniel Q|2015 Chevrolet Malibu
Confirmed Service Customer
12/12/2025
The dealership employees were very professional and helpful. I feel the replacement Key Fob and labor were a little overpriced.
12/13/2025
Daniel, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (618) 319-4587 to discuss your concerns, as your satisfaction is of utmost importance to us.
GRAND TOWER, IL
Jean W|2020 Chevrolet Traverse
Confirmed Service Customer
12/15/2025
Good
12/15/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CARTERVILLE, IL
Brocton G|2026 Chevrolet Colorado
Confirmed Sales Customer
12/15/2025
Mike was great!
MIKE EDWARDS
12/16/2025
We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
HERRIN, IL
Mark S|2004 Chevrolet Silverado 1500
Confirmed Service Customer
12/15/2025
Very good
12/16/2025
Mark, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MURPHYSBORO, IL
Kenneth M|2022 GMC Terrain
Confirmed Service Customer
12/16/2025
I didn't have an appt, but was fitted in to get my tire fixed same day as the issue.
12/18/2025
Kenneth, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
CARTERVILLE, IL
David A|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
12/18/2025
Fast and friendly
12/19/2025
David, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CARTERVILLE, IL
Christopher H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/18/2025
Lynn Strobel did an excellent job.
LYNN STROBEL
12/19/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MARION, IL
Danny V|2015 Chevrolet Malibu
Confirmed Service Customer
12/18/2025
I have been using the service department since I purchased the first of three cars I have bought from them. The last couple of years have been an exercise in upselling and poor customer service
12/19/2025
Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (618) 537-5142 at your earliest convenience to discuss how we can turn your experience into a positive one.
SPARTA, IL
Walter N|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/26/2025
Very friendly staff helped me with choosing a new vehicle.
ALEX DALY
12/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Vic Koenig Chevrolet, INC. and we hope to see you again soon!
TAMAROA, IL
Jennifer B|2022 GMC Yukon XL
Confirmed Service Customer
12/31/2025
I had an appointment on December 10 at 9 AM to have my Yukon XL looked at and whenever I dropped it off they said they had an idea what was wrong because it was common with that specific vehicle and said it won’t take long. I informed them that I had kids to pick up by 2 PM and they would let me know before then. I called at 3 PM to check on the status because nobody had contacted me about an update on my vehicle and they said that it would not be ready until the next day and I did not get my vehicle until the next day about 4 PM which was another hassle because I was working a 12 hour shift where I could not leave to get my vehicle. The representative made me feel like I was an inconvenience and the manager actually called me back with the arrangements to have my vehicle delivered to my work.
1/1/2026
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (618) 319-4587 at your earliest convenience to discuss how we can turn your experience into a positive one.
CARTERVILLE, IL
Nancy F|2017 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
I always receive great service. However, they forgot to put my return sticker in my window, but when I called about it, they had it at the service desk.
1/3/2026
Nancy, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MURPHYSBORO, IL
Devante T|2012 Buick Enclave
Confirmed Service Customer
1/8/2026
The staff are tremendous
1/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CARBONDALE, IL
Chad A|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/9/2026
My trailer hitch was unsecured laying on my bumper and specifically I requested to make sure to reset the tpms after the tire rotation. This was NOT completed.
1/10/2026
Chad, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (618) 319-4587.
CARBONDALE, IL
Angela M|2018 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
I always like going to Koenig. The commarodery is great.
12/6/2025
Angela, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HERRIN, IL
Gregory R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/9/2025
The people at Vic Koening were very friendly and showed me exactly what I was wanting. No pressure and good deals.
MIKE EDWARDS
12/9/2025
Gregory, our staff is committed to providing each of our clients with the best automotive experience! Until the next time we meet, take care!
BENTON, IL
Stephen M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
Quick and easy.
ANDREW PETTIGREW
12/10/2025
Stephen, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
DU QUOIN, IL
Kerri H|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/9/2025
My service appointment was quick and efficient; the staff were incredibly helpful.
12/10/2025
Kerri, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MURPHYSBORO, IL
Robert F|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/9/2025
Quick service
12/10/2025
Robert, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
CARBONDALE, IL
David L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/18/2025
Very pleased
12/19/2025
David, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
AVA, IL
Robert M|2025 Chevrolet Equinox EV
Confirmed Service Customer
1/20/2026
Everyone was polite and helpful.
1/21/2026
Robert, we're happy you found our staff to be so supportive during your experience here at Vic Koenig Chevrolet, INC. - Service. If you have any further questions, please don't hesitate to reach out!
MURPHYSBORO, IL